Once your room has been confirmed, you are subjected to the cancellation policies detailed below.
| Green Season – 1 May to 31 October | |
| 14 - 7 Days before requested arrival date | Charge 15% of total room price will apply for handling and banking fees. |
| 6 - 3 Days before requested arrival date | One night penalty plus handling fee (7%) will be charged. |
| 2 - 0 Days before requested arrival date | No refund will be made |
| High Season January 16 - April 30 and November 1 - December 14 for all destinations and January 16 - April 30 and July 16 -September 15 for Koh Samui only. | |
| +15 days prior to check-in | Charge 15% of total room price will apply for handling and banking fees. |
| 15 days (or less) prior to check-in | One night penalty plus handling fee (7%) will be charged. |
| 7 days (or less)prior to check-in | No refund will be made. |
| NO SHOW | No refund will be made. |
In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
Amendment need to be made not less then 10 business days prior to check-in date (in case of emergency, please contact our reservation directly.) We will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
| Peak Season (Thailand) Period: December 15 - January 15 / Festive and Holiday period for all destinations | |
| +45 Days before requested arrival date | Charge 15% of total room price will apply for handling and banking fees. |
| 45 - 30 days prior to check in | Two nights penalty plus handling fee (7%) will be charged. |
| 30 days (or less) prior to check in | No refund will be made. |
| NO SHOW | No refund will be made. |
In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
Amendments need to be made no less then 18 business days prior to check-in date (in case of emergency, please contact our reservation directly). We will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
| Tour Cancellation: | |
| +30 Days before trip commencement | Charge 15% of total price will apply for handling and banking fees. |
| 15 - 30 days before trip commencement | 70% will be refunded. |
| 7 - 14 daysbefore trip commencement | 50% will be refunded. |
| Less than 7 days before trip commencement | No refund will be made. |
| NO SHOW | No refund will be made. |